Notifications

Know the moment a customer needs a person

When Tia hands a chat over or something needs your attention, your team gets a push alert and the chat is flagged in the inbox with the reason.

What it does

Handover alerts
When a customer asks for a person, or Tia hands a chat over, your team's phones get an alert with the customer and the reason.
Needs attention
A payment question, a time that isn't free or a message that couldn't be sent is flagged on the chat, so nothing waits unseen.
New messages in your chats
While you own a chat, new messages from that customer reach you as push alerts.
Account reminders by email
Receipts, renewal reminders and low AI credit warnings go to your business email.

How do alerts reach my phone?

Push alerts go to team members signed in to the Hi2Yes mobile app.

Will I get an alert for every message?

No. While Tia handles a chat, you're alerted only when she needs you. Message alerts start when you take a chat over.

Where do email reminders go?

To the business email in Settings → Business.

Connect your WhatsApp number, add your prices, and Tia starts replying. You can take over any chat at any time.