Support agent

Customer support that answers from your own information, day and night

Tia answers questions from your notes, FAQs, website and documents, checks orders, calms upset customers and hands real problems to your team.

What it does

Learns from what you already have
Add notes and FAQs, import your website, or upload PDF, Word, text or CSV files. Tia answers from them and nothing else.
Order and payment questions
Customers ask where their order is or whether it's paid, and Tia checks their own orders to answer.
Knows when to step back
On a complaint, an angry message, a refund request or a question she can't answer, Tia tells the customer a person will reply and alerts your team.
Gets better as you correct her
Fix an answer from the inbox and it becomes an FAQ, so Tia gets it right the next time.

What does Tia do when she doesn't know?

She says she will check and hands the chat to your team. She never guesses a fact, a price or a policy.

Will Tia share private information?

No. She never reveals your internal notes, other customers' details or anything you mark as private.

Does support work outside business hours?

Yes. Tia replies at any hour, and your team picks up handed-over chats when they are back.

Connect your WhatsApp number, add your prices, and Tia starts replying. You can take over any chat at any time.